Customer Service

This page will be properly formatted soon. Please excuse the haphazard arrangement.
Shipping & Delivery

If you are ordering from certain locations, you may find that no delivery option is available. In this case, please contact us and we will arrange a fair price with you.

 

Your order is likely to take between one and three days to arrive. If your order is going to take longer than 4 days we will contact you to advise of this as soon as we receive your order. This will only occur if we need to order an item in for you, which may happen on occasion.

 

UK Delivery Charges are as follows:

 

-Orders over £65 - FREE! (Up to 30kg, then another £65 spend qualifies for another 30kg parcel)

 

The following consignments will be sent Royal Mail 1st Class:

+Orders weighing between:

-0g and 500g - £2.99

-500g and 1kg - £3.99

-1kg and 1.5kg - £4.99

 

Orders over 1.5kg wil be sent with ParcelForce:

-1.5kg up to 30kg - £5.99

 

Please note:
Orders exceeding 30kg or extremely bulky orders (requiring a separate parcel) may carry a small surcharge, including orders over £65. You will be notified of this at the checkout when presented with delivery options.

Once the consignment has left our depot, the responsibility for delivery is with the courier. For ParcelForce Deliveries, you will be informed of the estimated delivery time and must make sure that you or someone is at home (or next door with your permission) to receive the package. Otherwise you will need to rearrange an appropriate delivery time with ParcelForce. Thank you for understanding.
You can also avoid delivery costs on orders exceeding £50 by using our click and collect service (please see ordering).
Privacy & Security
Please see our Privacy Policy for this information.
Returns & Replacements
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Ordering
When ordering using Click and Collect, we will get the order together for you and contact you when it is ready to be collected. Please expect this to take at least 24 hours (although in some cases it may be sooner). We will not hand out Click and Collect orders for which the customer has not been notified of their readiness. The Click and Collect goods may not always be coming from in-store, so it is important that these systems are kept seperate. 
Please see Terms and Conditions.
Payment, Pricing & Promotions
Please be aware that prices in the store may differ from the online prices shown here. This is due to a host of reasons. If you order online, you will receive goods for the online price (except when due to an obvious pricing error - please see Terms and Conditions). However, as mentioned in the ordering section above, Click and Collect is usually subject to a minimum 24 hour delay.
Please see Terms and Conditions for more information.
Viewing Orders
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.